Terms and Conditions

AUTHENTICITY POLICY

Luxury Cage, LLC guarantees that all items sold through our store or on our site are 100% Authentic or your money back.
All products we accept for consignment are inspected for brand-specific guidelines and are put through a rigorous authenticity test process. In the United States, federal trademark law also known as the Lanham Act explicitly states that it is illegal to sell fake designer merchandise.  We will not sale or promote fakes, any item that cannot be verified authentic will be destroyed unless you pay to have the item shipped back to you.

RETURNS POLICY

Due to the nature of consignment ALL SALES ARE FINAL! 


Please feel free to email at info@luxurycage.com or call us at (888) 401-5893 with any questions about our products before making your purchase. If your item has not yet shipped than we will gladly resell the item for you under our consignment service agreement.


Luxury Cage, LLC guarantees authenticity of all of our items or your money back.  We stand behind all merchandise and if there are any authenticity concerns, you have 48 hours from receipt of your product to address any concerns for a full refund.    

REFUSED/UNCLAIMED PACKAGES POLICY 

Refused or unclaimed packages will be charged a 20% restock fee plus all shipping costs.  UPS charges for both the delivery attempt and the return.  Refused or unclaimed packages that are re-shipped will be charged additional shipping costs. Failure to sign, claim and or pay Custom fees will result in the package being refused and returned to us and a 20% restocking fee will be charged.

SHIPPING POLICY

We ship worldwide. Our Carrier UPS does not ship to P.O. Boxes so you must have a physical address as we require an adult signature for all items. Orders not shipped to a credit card billing address are subject to further verification and approval.

Purchases are generally shipped within 1-2 business days of cleared payment. The following types of shipping are available within US:

Standard UPS Ground $18.00

2nd Day Air and Overnight Available - contact us for a quote

International Shipping – contact us for a quote

PAYMENT METHODS

We accept all major credit cards (VISA, MC, AMEX, DISCOVER) and PayPal. PayPal requires that items are shipped to a confirmed address and an adult signature will be required.

SALES TAX

Sales tax applies to all orders.

CUSTOMS AND DUTIES

Orders shipped outside of the United States may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery.

 

Luxury Cage, LLC may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.